Last updated · July 6, 2026
Refund Policy
💳 Secure payment: All purchases are processed by our payment infrastructure provider, Stripe. Refund requests are reviewed in line with our refund policy.
You may request a refund within 14 days of purchase.
Refund Policy
Your purchases are processed by our payment infrastructure provider, Stripe. Refund requests are reviewed in line with our refund policy and can generally be requested within 14 days of purchase.
How to Request a Refund
Email support@esimplefly.com with your order number and we'll help you.
Refund Payment
Approved refunds are returned to your original payment method within 7–10 business days.
Need Help?
If you have any issue with your eSIM, reach out before requesting a refund — we can resolve most problems quickly at support@esimplefly.com.
Statutory Rights
Nothing in this policy affects your statutory rights under applicable law.
Ankaflare LTD — Registered in England and Wales. Trading as "Esimplefly".
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ